Refund Policy

Our service charges

Our charges cover the assistance we provide — reviewing your requirements, coordinating with Bangalore University, preparing your application, and arranging verification, attestation or dispatch as applicable.

Before processing begins

If you cancel a request before we have begun processing or incurred costs on your behalf, our service charge is generally refundable, less any transaction charges already incurred.

After processing begins

Once work has started or costs have been incurred with the University, government offices or courier partners, the corresponding amounts are generally non-refundable, because those steps cannot be reversed. Any portion of our service charge not yet consumed may be considered for refund at our discretion.

Third-party fees are non-refundable

Fees paid to the University, government authorities (for example attestation or apostille) and courier companies are set and collected by those bodies and are non-refundable once paid.

Outcomes determined by third parties

We assist with applications but do not control the University's decisions or the acceptance of documents by agencies, employers or authorities. Refunds are not available where a delay or outcome is caused by such third parties, by inaccurate information provided to us, or by circumstances outside our control.

How to request a refund

To request a refund or discuss your specific case, please contact us. The exact terms applicable to your order are confirmed with your quotation before payment.